Making a Claim for Loss or Damage (only for delivered consignments/packet) At RQuick we strive to provide the best service to our customers through our courier partners, however, in the unfortunate event of something going wrong and a claim for a damaged or a lost parcel needs to be submitted. We would like to make this process as quick, easy and painless as possible for our customers. We have made some handy hints and tips to help you in making a claim…
Before you submit your claim there are a few things you will need to check. Check your item is covered under our compensation scheme. As stated during the booking process, prohibited and restricted items are not covered under our compensation cover policy.
Please double check your item is eligible for compensation by reading our Prohibited & Restricted Items list.
Check that the timescale for submitting your claims has not been exceeded. Please ensure that we receive your claim with all the documents within 3 days of the delivery date. If the deadline for a claim has passed then unfortunately no claim will be accepted.
For a damage claim you will need:
Please check the following list carefully.
Prohibited CAN NOT be sent with RQuick.
Restricted CAN be sent with Rquick, but at your own risk.
When booking, you must agree to these terms and conditions before completing your order.
|Animals / Animal skins / Furs / Any Animal Parts / Ivory and ivory products|
|Aerosol cans / Sprays|
|Batteries (except dry cell)|
|Vehicle parts / External bodywork (including bumpers, bonnets and scooter frames)|
|Explosives / Fireworks / Christmas crackers|
|Ceramic / Marble / China / Stone / Resin / Porcelain / Pottery (or any item containing these materials)|
|Currency of any kind (including money, negotiable items, stamps, event tickets, lottery tickets & payment cards)|
|Drugs & medicines (including prescription)|
|Any part containing or having contained oil, unless flushed through|
|Filth, foul smelling or disgusting materials.|
|Fire extinguishers / Life jackets|
|Frames (without glass)|
|Furniture (unless flat-packed)|
|Glass items (including lamps & mirrors)|
|Jewellery (including watches)|
|Liquids of any kind (including alcohol, paint, purfumes oil, bleach and adhesives)|
|Musical instruments (unless shipped in a hard case)|
|Passports / Birth certificates / Driving licences|
|Perishable goods (including food)|
|Plants / Seeds|
|Precious metals / Stones (including diamonds, gold & silver)|
|Televisions / Monitors / Projectors|
|Sinks / Toilets or similar|
|Sharp Instruments (including Knives)|