Our Solutions

Claim Policy

Making a Claim for Loss or Damage (only for delivered consignments/packet) At RQuick we strive to provide the best service to our customers through our courier partners, however, in the unfortunate event of something going wrong and a claim for a damaged or a lost parcel needs to be submitted. We would like to make this process as quick, easy and painless as possible for our customers. We have made some handy hints and tips to help you in making a claim…

Before you submit your claim there are a few things you will need to check. Check your item is covered under our compensation scheme. As stated during the booking process, prohibited and restricted items are not covered under our compensation cover policy.

Please double check your item is eligible for compensation by reading our Prohibited & Restricted Items list.

Check that the timescale for submitting your claims has not been exceeded. Please ensure that we receive your claim with all the documents within 3 days of the delivery date. If the deadline for a claim has passed then unfortunately no claim will be accepted.

Additional documents are then needed depending on what type of claim you are making:

For a damage claim you will need:

  • Photos of the damage
  • Photos of the internal and external packaging that was used
  • You will also need to ensure the item is available for collection should it need to be investigated.
  • For a claim for loss you will need:
  • A proof of loss - At times, our courier partners require a proof of loss. Hence a signed letter from the receiver confirming the loss is requested by our partners. While you are submit the claim for a lost item, our team may get back to you requesting the same, if required.
In case of any missing document or claim not submitted within the deadlines, the claim shall not be accepted. We do aim to have all claims completed within 4 weeks from receiving the claim and we will keep you updated on the progress of your claim. A lost claim can only be processed once the carrier has made extensive searches and deems the goods as lost. This process can take up to 40 working days to be completed.

Please check the following list carefully.

Prohibited CAN NOT be sent with RQuick.

Restricted CAN be sent with Rquick, but at your own risk.

When booking, you must agree to these terms and conditions before completing your order.

General guidelines

  • Items which are made of glass or have glass components can be sent at your own risk, but ARE NOT covered against loss or damage.
  • External car parts CANNOT be sent through RQuick. This includes bumpers and bonnets.
  • Maximum compensation cover is available to purchase up to 1000 INR. Items over this value can be sent at your own risk.
Item Restricted Prohibited
Animals / Animal skins / Furs / Any Animal Parts / Ivory and ivory products  
Aerosol cans / Sprays  
Airbag modules  
Batteries (except dry cell)  
Biological samples  
Vehicle parts / External bodywork (including bumpers, bonnets and scooter frames)  
Explosives / Fireworks / Christmas crackers  
Ceramic / Marble / China / Stone / Resin / Porcelain / Pottery (or any item containing these materials)  
Currency of any kind (including money, negotiable items, stamps, event tickets, lottery tickets & payment cards)  
Dry ice  
Drugs & medicines (including prescription)  
Any part containing or having contained oil, unless flushed through  
Environmental waste  
Filth, foul smelling or disgusting materials.  
Fire extinguishers / Life jackets  
Fishing rods  
Frames (without glass)  
Furniture (unless flat-packed)  
Glass items (including lamps & mirrors)  
Infectious substances  
Jewellery (including watches)  
Liquids of any kind (including alcohol, paint, purfumes oil, bleach and adhesives)  
Musical instruments (unless shipped in a hard case)  
Passports / Birth certificates / Driving licences  
Perishable goods (including food)  
Plants / Seeds  
Pornographic materials  
Precious metals / Stones (including diamonds, gold & silver)  
Televisions / Monitors / Projectors  
Sinks / Toilets or similar  
Sharp Instruments (including Knives)